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Legal · Last updated 2026-05-17

Shipping & Returns

How we ship your Quasar order, when it arrives, and how to return it if it is not the right fit. Clear policies, no surprises.

Effective date: 17 May 2026

Free shipping over CHF 200 in Switzerland.
Free returns for Swiss orders within 30 days.

Part 1 — Shipping

1. Shipping options & costs

DestinationCarrierCostDelivery time
SwitzerlandSwiss Post PriorityFree over CHF 200 · CHF 9.90 below1–3 business days
GermanySwiss Post + DHLCHF 19.903–5 business days
ItalySwiss Post + Poste ItalianeCHF 19.904–6 business days
FranceSwiss Post + La PosteCHF 24.904–7 business days
AustriaSwiss Post + Austrian PostCHF 19.903–5 business days
Rest of EUSwiss Post InternationalCalculated at checkout5–10 business days

2. Order processing

  • Orders placed before 15:00 CET on business days ship the same day
  • Weekend orders ship the next business day
  • Confirmation email with tracking number when order ships

3. Tracking

4. Customs & duties

  • Switzerland: no customs (domestic)
  • EU customers: Quasar ships from Switzerland; you are responsible for applicable customs duties and VAT
  • We are not responsible for customs delays

5. Failed delivery

  • Swiss Post leaves a notice; pickup within 7 days
  • After 7 days, packages return to us; you cover re-shipment

6. Lost or damaged shipments

  • Report within 14 days of expected delivery
  • We file the claim and arrange replacement or refund
  • Photographic evidence required for damage

Part 2 — Returns

7. Return policy at a glance

  • 30-day return window from delivery
  • Items unused, original packaging, all accessories
  • We pay return shipping for Swiss customers
  • Refund within 5 business days of receiving the return

8. How to return

1
Log into My AccountFind the order and click "Request return".
2
Select reason and itemsPick the items and tell us why.
3
Receive your labelWe email a prepaid Swiss Post label (CH) or instructions (EU).
4
Package the itemUse the original box with all accessories.
5
Drop offAt any Swiss Post location.
6
Track & refundWe email when received and refund processed.

No account? Email info@milaracing.com with your order number and reason.

9. What’s refundable

  • Full purchase price + original shipping (if entire order returned)
  • Refunds to the original payment method
  • Timing: 1–3 business days (Twint) · 5–10 business days (credit cards)

10. What’s NOT refundable

  • Personalized items (custom engraving)
  • Items returned after 30 days
  • Items missing packaging or showing signs of use
  • Sensor batteries that have been activated

11. Defective items / warranty returns

  • Different process — separate from standard returns
  • 2-year warranty on hardware defects
  • Free return shipping for warranty cases

12. Exchanges

For a different colour or variant: place a new order and return the original. We do not operate a direct exchange system.

13. EU statutory right of withdrawal

  • EU consumers have a 14-day statutory right (we give 30 days)
  • Withdrawal form on request: info@milaracing.com
  • Return shipping: covered by us for Swiss customers · EU customers handle their own unless defective

14. Contact

Free returns within CH
30-day return window
2-year warranty